Everything went well. Service completed on time with agreed requests followed.
The Team make it so easy ft me and family!!
From start to finish excellent
Staff always listen to yourself and help sort any issues you have can't ask for more
A very professional, yet friendly service.
Excellent service as always
Again, excellent service. Provided with detailed information on the cars available, great hospitality and politeness by all staff and managers.
Further discussion at mini centre confirmed the reasons for tyre replacement.
Nothing with which to find fault
Excellent customer service.
Jamie went the extra mile to ensure I got my car delivered when promised. I was kept up to date throughout the process and couldn't really of asked for anything more.
For the above reasons
Lee the sales person explained everything fully and was very patient and helpful. Test drove the mini, and received our car within the week. That is what I call speedy.
easy process and prompt delivery
No problems at all.
although obviously disappointed about the problem with the car the staff assisting us were thorough professional and very helpful
Car was ready. Paperwork was fully explained.
problem sorted without any issues.
I was directed to the waiting room and offered refreshments whilst I waited. A variety of reading literature available. Excellent service
I was kept up to date with the progress of my car being built and the staff were really helpful all through the process from purchase to delivery.
Everything handled superbly well.
nothing more to add - I am totally happy
Very friendly, helpful and easy to deal with. Felt valued.
Convenient, supportive, good level of information, and no problems or delays
Frustrated slightly with how long it took to get new car but I understand how busy it is around this time of the year.
The vehicle belongs to me - service centre have my details but still telephoned my husband when vehicle ready and you have also sent this survey to me husband!
Well looked after by everyone on my 3 visit to mini. No pushy sale staff either which I liked best.
Friendly and communicated at all stages of the service. Customer service was v good.
Friendly sales team that kept me updated regularly
The end result in picking up the car was fine as the car is superb but had a few issues to get there. There was initially a charge of £300 to change the alloys on the car which was waived when we decided to cancel the car.
Very helpful, friendly and knowledgeable. Our Sales Executive, Charlotte Morris was great, she went out of her way to make sure all options were offered, purchase went smoothly and we've had follow-up calls post delivery, excellent!
Same as above, our salesman was great - I didn't feel under any pressure to complete the sale.
Can't fault anything
work was done on time and very efficient
All of the staff were welcoming and friendly
satisfied with the experience at the MINI Centre during the purchase and delivery
Couldn't have been more helpful - great communication.
I was completely satisfied, I don't think I could've been given a better introduction to Mini.
staff make you feel welcome
Again just happy with service
The car I originally picked for quick delivery had been sold and the executive did not inform me of this until another car had been ordered. I would most likely have changed the spec if I was making to order, but did not get the chance to do this.
Courtesy car could be more like the car I had
Please see above.
Great service provided
Grace was very supportive and helpful. Had excellent knowledge of the car and nothing was too much trouble for her.
Very friendly, helpful staff.